Terms and ConTerms and Conditions – Karm International Pvt. Ltd.ditions
Introduction
Welcome to the website of Karm International Pvt. Ltd. (“Karm” or the “Company”), a Vadodara-based consultancy firm in Gujarat, India. These Terms and Conditions (“Terms” or this “Agreement”) govern your access to and use of our website [www.karm.in] (the “Website”) and any related education consultancy and visa services we offer (collectively, the “Services”). This Agreement is a legally binding contract between you (“User”, “you” or “your”) and Karm (also referred to as “we”, “us” or “our”). Please read these Terms carefully before using our Website or Services.
By accessing or using the Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy (referenced in the Privacy and Data Handling section below). If you do not agree with any part of these Terms, you must not use our Website or Services. If you are accepting these Terms on behalf of an organization or a legal entity, you represent that you have the authority to bind that entity to this Agreement. If you do not have such authority, you should not use the Website or Services on behalf of that entity.
Note: Karm’s Services are primarily intended for adults. You must be at least 18 years old to register or use our consultancy Services. If you are under 18, you may use the Website only with the involvement and consent of a parent or legal guardian. Parents/guardians of minors will be responsible for the minor’s actions on the site.
Acceptance of Terms
By using or visiting our Website, registering an account, or engaging our Services, you indicate your acceptance of these Terms and agree to abide by them. You also agree to any additional guidelines, rules, or disclaimers posted on the Website from time to time. If you do not agree to these Terms, please refrain from using our Website and Services.
Your use of the Website is also subject to our Privacy Policy, which outlines how we collect, use, and protect your personal data. By accepting these Terms, you consent to our data practices as described in the Privacy Policy and the Privacy and Data Handling section of these Terms.
All users of our Website and Services must abide by the following obligations and standards of conduct. You agree that you will:
Provide Accurate Information: When you register on our Website or provide information as part of using our Services, you will supply true, current, and complete information about yourself. If any of your information changes (e.g. contact details), you agree to update it promptly. You must not impersonate any person or entity or misrepresent your identity or affiliation.
Account Security: If you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials. Do not share your username or password with others. You must notify us immediately at our contact email if you suspect any unauthorized use of your account. Karm will not be liable for any loss or damage arising from your failure to secure your account.
Lawful Use Only: You agree to use the Website and Services only for lawful purposes and in compliance with all applicable laws and regulations. You are solely responsible for understanding and adhering to any laws (local, national, or international) that apply to your use of our Services, including relevant education, immigration, and data protection laws.
Refrain from Prohibited Activities: You must not engage in any misuse of the Website or Services. Specifically, you agree NOT to:
Engage in Unlawful Conduct: Do not use the Website to violate any law or regulation, or for any illegal, fraudulent, or unauthorized purpose. This includes not using our site to solicit or facilitate any criminal activity.
Infringe Rights: Do not upload, post, email, or otherwise transmit any content that infringes or violates the intellectual property rights, privacy rights, or any other rights of any person or entity.
Harass or Harm Others: Do not use our Services to harass, defame, bully, abuse, or discriminate against any individual or group. Any content that is threatening, libelous, hateful, or that promotes racism, bigotry, or physical harm of any kind is strictly prohibited.
Introduce Malicious Code: Do not introduce or transmit viruses, malware, worms, Trojan horses, or any other harmful or disruptive code or program via our Website. You must not do anything that could disable, overburden, damage, or impair the proper working or appearance of the Website (such as a denial-of-service attack or interference with page rendering or functionality).
Interfere with Security or Operations: Do not attempt to gain unauthorized access to any portion or feature of the Website, other users’ accounts, or any systems or networks connected to the Website. You agree not to probe, scan, or test the vulnerability of our Website or breach any security or authentication measures. Also, you must not interfere with or circumvent the security, functionality, or accessibility of the Website or Services.
Violation of any of the above User Obligations may result in immediate termination or suspension of your access to the Website and Services, at our discretion, and may subject you to legal consequences. Karm reserves the right to take appropriate legal action for any illegal or unauthorized use of the Website.
User Obligations and Conduct
Privacy and Data Handling
Your privacy is extremely important to us. By using our Website or Services and by providing your personal information, you acknowledge and consent that we will collect, use, store, and disclose your information in accordance with applicable laws and our Privacy Policy. Key points regarding our data practices include:
Personal Data Collection: We collect personal data that you provide through user registration forms, inquiry forms, or during the course of our consultancy services. This may include information such as your name, contact details (email, phone number, address), date of birth, educational or professional background, passport or identification details, and any other information relevant to education admissions or visa applications. All personal information is collected with your consent and knowledge, and only for legitimate business purposes of providing our services to you. For example, if you approach us for study abroad admissions consulting, we will ask for academic records and preferences in order to assist you effectively.
Use of Personal Data: Any personal data we collect will be used only for specified purposes of delivering our education and visa consultancy services to you. This includes, for instance, using your information to advise you on suitable educational programs, to complete and submit visa or university applications on your behalf, to contact you regarding your inquiries or application status, and to inform you of relevant services or updates. We adhere to the principles of purpose limitation and data minimization, meaning we only collect data that is required for the specific purpose and use it fairly and transparently for that purpose. We do not use your personal data for any unrelated secondary purposes without obtaining your additional consent.
Consent and Lawful Processing: By providing your personal information to us, you are agreeing that we may process it for the intended services. Karm complies with India’s applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), which is the new regulatory regime governing personal data in India. We will always either obtain your consent or rely on another lawful basis as permitted by law before processing your personal data. You have the right to withdraw your consent to our processing of your personal data at any time. If you choose to withdraw consent or refuse to provide certain data, please note that we may be limited in our ability to provide the requested Services (for example, we cannot proceed with a visa application without necessary personal details).
Data Sharing and Disclosure: We value your trust and will never sell or rent your personal information to third parties for marketing. However, in order to provide our consultancy services, we may need to share your data with certain third parties with your knowledge. For example, we will share relevant personal details with educational institutions (universities or colleges) when applying for admissions on your behalf, with testing agencies if we register you for exams, or with government and immigration authorities when submitting visa applications or documentation. We may also share data with trusted partners or subcontractors who assist us in delivering the services (such as courier services for visa documents, or IT service providers for data hosting), but always under strict obligations of confidentiality and security. Any third-party that processes your data on our behalf will be bound by agreements that ensure compliance with applicable data protection standards and only uses your data for the purposes we specify.
International Data Transfer: Given the international nature of education and visa consultancy, your personal data might be transferred across national borders. For instance, if you are applying to a university abroad or for a visa to a foreign country, we will need to send your details to organizations or authorities outside of India. We will only transfer your personal data outside India in compliance with applicable laws and regulations. This means we will ensure that the recipient country or entity is permitted under Indian law to receive such data, and that appropriate safeguards or contracts are in place to protect your information. By using our Services, you acknowledge that such cross-border data transfers will occur as necessary for the performance of the services you request.
Data Security Measures: We implement reasonable security practices and procedures to protect your personal data from unauthorized access, misuse, alteration, or destruction. These measures include technical, administrative, and physical safeguards appropriate to the sensitivity of the data. For example, our website and databases are protected by encryption, firewalls, and access controls, and we train our staff on data protection best practices. While we strive to protect your information, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. However, we do follow industry standards and legal requirements (including those under the DPDP Act and Information Technology Act) to safeguard your data. In the unlikely event of a data breach that affects your personal data, we will notify you and the appropriate authorities as required by law.
Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulatory requirements. For example, if you become our client, we may retain your data throughout the period of providing services to you and for a reasonable period thereafter to comply with legal obligations or for record-keeping (such as maintaining visa application records or invoices). Once your personal data is no longer needed for the purposes it was collected, or upon your request for erasure, we will securely delete or anonymize it, unless retention is required by law (for instance, some immigration laws might require retaining application data for a certain time).
Your Data Protection Rights: As a user, and particularly if you are an Indian resident (or otherwise covered by the DPDP Act), you have certain rights regarding your personal data. Subject to applicable law, you have the right to access the personal information we hold about you, to request correction or update of any incorrect data, and to request deletion of your data or withdrawal of consent for its use. You may also have the right to data portability (to get a copy of your data in a usable format) and to grievance redressal if you have concerns about our data handling. We will make reasonable efforts to accommodate your requests and will respond within the timelines set by law. Please note that some requests (like deletion) may be subject to legal limitations – for example, we might retain certain information if required for legal compliance or legitimate business purposes. For detailed information on how to exercise these rights, please refer to our Privacy Policy or contact us using the details in the Contact Us section.
Privacy Policy: We maintain a separate Privacy Policy document which provides more detailed information on our data collection and processing practices. The Privacy Policy is considered an integral part of these Terms. By using our Website or Services, you agree that you have read and understood the Privacy Policy. If there is any conflict between these Terms and the Privacy Policy regarding personal data matters, the Privacy Policy will govern those issues. We strongly encourage you to read the Privacy Policy to fully understand how we manage your information.
By adhering to these privacy and data handling practices, Karm is committed to protecting your personal information and complying with all relevant data protection laws in effect as of April 2025. If you have any questions or concerns about how we handle your data, please contact us as outlined in the Contact Us section. Your continued use of our Website and Services signifies your consent to the collection and use of your information as described herein and in the Privacy Policy.
Third-Party Links and Resources
Our Website may contain links to websites, content, or resources provided by third parties (for example, links to university websites, visa application portals, government sites, partner service providers, or informative articles). These links are provided for your convenience and reference only. Please note the following regarding third-party links:
No Endorsement or Control: A link to a third-party site does not imply endorsement, approval, or any association between Karm and that third party. We do not own or control the content, products, services, or practices of any third-party websites. If you click on a third-party link, you will be leaving our Website and accessing an external site at your own risk. We do not guarantee and are not responsible for the accuracy, relevance, or completeness of information on third-party sites.
Separate Terms and Policies: Third-party websites are governed by their own terms and conditions and privacy policies, which may be different from ours. When visiting any external site linked from our Website, you should review that site’s terms of use and privacy policy before proceeding or providing any information. Our Terms and Privacy Policy do not apply to your use of third-party websites.
No Liability for Third-Party Content: You agree that Karm shall not be held responsible or liable for any loss or damage that may arise from your use of any third-party websites or resources. This includes any transactions you engage in with third parties, any content you rely on, or any issues (such as technical problems or data breaches) that occur on those external sites. Any concerns or disputes you have related to a third-party site must be addressed with the operator of that site.
We provide these links solely as a convenience to our users. The inclusion of any external link on our Website does not constitute a recommendation or warranty of the third party’s offerings. You access and use third-party websites entirely at your own discretion.
Intellectual Property Rights
All content, materials, and intellectual property on the Website and provided through our Services are the property of Karm International Pvt. Ltd. or its licensors, and are protected by applicable intellectual property laws. This includes, but is not limited to:
Website Content: All text, descriptions, articles, data compilations, educational content, consultant tips, HTML/CSS/JavaScript code, and other material made available on the Website are owned by Karm or used with permission. You may not copy, reproduce, republish, upload, post, transmit, or distribute any content from our Website without our prior written consent, except as allowed under these Terms.
Trademarks and Branding: The company name “Karm International Pvt. Ltd.”, our logos, taglines, and any product or service names we provide are trademarks or service marks owned by us. All other product or company names mentioned on the Website may be trademarks of their respective owners (for example, names of universities or tests may be trademarks of those entities). Nothing in these Terms grants you any license or right to use any trademark, logo, or service mark displayed on the Website without the written permission of the rightful owner. Unauthorized use of Karm’s trademarks is strictly prohibited.
Personal Use License: We grant you a limited, revocable, non-exclusive, non-transferable license to access and use our Website and its content for your personal, non-commercial use in connection with seeking our consultancy Services. You may download or print materials from the Website only for personal informational purposes related to potential or actual use of our Services. Any copy of the content you make must retain all copyright and proprietary notices as originally displayed. You must not modify the copies of any materials you have printed or downloaded from our site.
Prohibition on Derivative Works: You agree not to create any derivative works based on the Website or its content. This means you cannot translate, adapt, arrange, or build upon any content from our site for public or commercial purposes without explicit permission. Also, framing our Website or embedding our content on another website without authorization is not allowed.
Intellectual Property of Clients or Third Parties: In the course of providing Services, you might share with us certain documents or content (for example, your personal statements, resumes, or academic work for application purposes). You represent that you have the necessary rights or permissions to share such content with us. We will handle any such materials confidentially (as per our Privacy Policy) and use them solely for the purpose of delivering services to you. We do not claim ownership over content or documents you provide to us; those remain yours or your licensors’. However, by providing materials to us, you grant Karm a limited license to use, reproduce, and adapt those materials as needed to perform the requested Services (for example, to review or edit your statement of purpose or to include your details in a visa application form).
Feedback: If you choose to submit feedback, suggestions, or ideas about our Services or Website (for instance, improvement suggestions or testimonials), you agree that such feedback is provided voluntarily and we are free to use it as we see fit, without any obligation to you. Karm may use any feedback or suggestions to enhance its services or marketing, and you will not be entitled to any compensation for such use.
We respect intellectual property rights and expect our users to do the same. If you believe that any content on our Website infringes upon your copyright or other intellectual property rights, please notify us with relevant details. Upon receiving a proper notice, we will investigate and, if necessary, remove the infringing content in accordance with applicable IP laws (such as the Indian Copyright Act or IT Act provisions).
Reservation of Rights: All rights not expressly granted to you in these Terms are reserved by Karm and its licensors. Unauthorized use of any intellectual property on the Website may violate copyright laws, trademark laws, and/or other applicable regulations and statutes. We may terminate your access to the Website if you are found to be infringing intellectual property rights of others or of the Company.
Disclaimers
PLEASE READ THIS SECTION CAREFULLY – It limits the obligations and liabilities of Karm to you. Nothing in this section is intended to limit any rights you may have under law that cannot be lawfully waived.
Our Website and Services are provided on an “as is” and “as available” basis, without any guarantees or warranties of any kind, either express or implied. While we strive to provide useful, accurate, and up-to-date information and to deliver high-quality consultancy services, we make no warranty or representation about the accuracy, reliability, completeness, or timeliness of the content on our Website or the results that may be obtained from using our Services. You acknowledge and agree to the following disclaimers:
No Guarantee of Accuracy or Completeness: The informational content on our Website (such as visa guidelines, country information, university details, blog articles, FAQs, etc.) is provided for general guidance and convenience. Although we endeavor to keep this information current and correct, rules and requirements (especially those related to immigration laws, visa procedures, and admission criteria) can change frequently. Karm does not warrant that the information on the Website is absolutely accurate, error-free, or complete. You should verify critical information (like official visa requirements or application deadlines) with official sources or authorities before acting on it. We are not liable for any errors or omissions in the content, or for any outcomes related to the use of such information.
No Warranty of Service Availability: We do not guarantee that the Website or Services will be available at all times, or that access will be uninterrupted, secure, or free from technical issues. Temporary suspension of the site may occur (for example, due to maintenance, upgrades, or network problems beyond our control). We are not responsible for any delay, downtime, or technical malfunction that may hinder your ability to use the Website or Services. You assume full responsibility for any risk of loss or damage that results from your use of the internet or technology (including damage to your computer system or loss of data).
Disclaimer of Warranties: To the fullest extent permitted by law, Karm disclaims all warranties and conditions, express or implied, in connection with the Website, Services, and your use thereof. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade. We make no warranty that our Services will meet your specific requirements or expectations, or that any results or outcomes can be guaranteed.
No Guarantee of Outcomes (Admissions/Visas): As a consultancy firm, we provide guidance, support, and assistance in education admissions and visa applications, but we do not guarantee any specific outcomes. Decisions regarding university admissions or the granting of visas are made by independent third parties (educational institutions and government/immigration authorities, respectively), over which Karm has no control. Karm does not guarantee that using our Services will result in your admission to any institution or approval of any visa application. We assist you in maximizing your chances based on our experience and knowledge, but final decisions rest with those institutions and authorities. Any estimates of likelihood of success or timelines we provide are for informational purposes and are not binding commitments.
Not Legal or Immigration Advice: Our consultancy is based on experience in education and visa processes; however, Karm is not a law firm and our staff are not attorneys (unless explicitly stated). Any information or advice we provide should not be construed as formal legal advice. For complex legal issues or appeals (for example, immigration bans, visa rejections on legal grounds, etc.), we may recommend you seek advice from a qualified attorney. We assist with documentation and procedure, but you remain responsible for ensuring that all information you provide in applications is truthful and complete. We disclaim liability for consequences of false or misleading information in any application, especially if such information was provided by you.
Third-Party Information and Services: We rely on various third-party sources for information (such as university brochures, immigration regulations) and may engage third-party service providers (like courier services, test booking platforms, etc.) as part of our Services. We do not assume liability for any inaccuracies in third-party information or any failures on the part of third-party service providers. For example, if a testing agency’s website has an error or if a courier company delays a parcel, those issues are beyond our control. We will, of course, make reasonable efforts to rectify any issues and assist you in dealing with third parties, but we cannot accept liability on their behalf.
Use at Your Own Risk: You understand and agree that your use of the Website and Services is at your sole risk. Any decisions you make based on information obtained through our Website or via our consultants are made at your own discretion and responsibility. We advise you to use your judgment and, when appropriate, seek multiple opinions or consult official sources. Especially in financial or life-changing decisions (like investing in education abroad or relocating to another country), you should thoroughly consider all factors and not rely solely on our Website content. Karm will not be liable for any consequence of your personal decisions, including but not limited to academic or career outcomes, financial loss, or other incidental results.
No Liability for Software Issues: While we take precautions to keep our Website free of viruses and harmful code, we do not warrant that our site, servers, or any emails sent from us are free of viruses, malware, or other harmful components. You are responsible for implementing anti-virus protections on your devices. We will not be liable for any damage to your computer system, loss of data, or other harm that results from downloading or accessing any content from our Website.
Some jurisdictions may not allow the exclusion of certain warranties or the limitation of certain liabilities. If those laws apply to you, some of the above disclaimers may not fully apply, and you may have additional rights. However, in such cases, our liability is limited to the maximum extent permitted by law (see the Limitation of Liability section below).
In summary, Karm provides its Website and consulting Services in good faith and strives for excellence, but we cannot promise perfection. Except where expressly provided in a separate written agreement signed by an authorized representative of Karm, no advice or information (whether oral or written) obtained by you from us shall create any warranty that is not expressly stated in these Terms. You agree to use the Website and Services with the understanding that no consultancy can guarantee results, and that you will not hold us responsible for outcomes that are beyond our control.
Limitation of Liability
To the fullest extent permitted under applicable law, Karm International Pvt. Ltd. and its directors, officers, employees, agents, affiliates, partners, and licensors shall not be liable for any damages arising out of or related to your use of (or inability to use) the Website or Services, or otherwise under or in connection with this Agreement, whether in contract, tort (including negligence), or any other legal theory. This limitation of liability applies to all types of damages or losses, including but not limited to:
Indirect or Consequential Losses: Karm will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages. This includes any loss of profit, loss of business, loss of goodwill or reputation, loss of data, loss of opportunities, or any other intangible losses, even if we have been advised of the possibility of such damages. For example, we are not liable for losses like the money spent on tuition or travel that becomes non-refundable if a visa is denied, or opportunity costs if a deadline is missed, except to the extent that such loss was directly due to our gross negligence or willful misconduct.
Direct Damages Cap: In all cases, our total cumulative liability to you for any direct damages or claims arising from your use of the Website or Services (or these Terms) will not exceed the amount (if any) that you have paid to Karm for Services in the three (3) months immediately preceding the event giving rise to the claim. If you have not paid any fees to Karm (for example, if you only used the free information on our Website without becoming a paying client), then Karm shall have no liability to you for any damages, to the maximum extent allowed by law. This limitation is an essential part of the bargain between you and us – our Services would not be provided without such limitations.
Exceptions: Nothing in these Terms is intended to exclude or limit liability that cannot be excluded under law. For instance, if Indian law specifies certain liabilities that cannot be contractually limited or if a consumer protection law grants you certain non-waivable rights, those provisions will override the limitations set forth here. In particular, we do not seek to limit liability for personal injury or death caused by our negligence, or for our fraudulent misrepresentation, or any other liability which by law cannot be excluded or limited.
Release of Liability: You acknowledge that Karm is a facilitator and advisor, and not the ultimate decision-maker in education or visa outcomes. Accordingly, you agree to release and discharge Karm from any and all claims, liabilities, and damages arising from decisions or actions of third parties, such as universities declining your admission, visa officers denying your visa, delays or errors caused by third-party service providers, or any government policy changes that affect your plans. We will provide support and guidance, but we cannot accept liability for external factors outside our control.
This Limitation of Liability section shall survive the termination or expiration of this Agreement. The allocations of risk in this section are reflected in our pricing (if any fees are charged) and are a fundamental part of the agreement between you and Karm.
Indemnification
You agree to indemnify, defend, and hold harmless Karm International Pvt. Ltd., its affiliates, and their respective directors, officers, employees, agents, and representatives (collectively, the “Indemnified Parties”) from and against any and all claims, actions, demands, complaints, or proceedings brought by a third party, and all related liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and court costs), arising out of or relating to:
1. Your Use of the Website/Services: Any use of the Website or our Services by you that is in violation of these Terms or any law. For example, if you use our site to conduct illegal activities, post infringing content, or otherwise violate the User Obligations section, and as a result a third party (or government authority) pursues legal action against Karm, you will indemnify us for any costs or damages incurred.
2. Your Breach of this Agreement: Any breach or alleged breach of these Terms by you, including any violation of the representations, warranties, and covenants you have made herein. If you breach any provision of these Terms and that causes us to suffer any loss or damages or incur expenses, you agree to compensate the Indemnified Parties for those losses, damages, or expenses.
3. Your Violation of Any Rights of Others: Any claim that your actions (for example, information or content you provided to us, or actions you took via our website) have infringed or violated the intellectual property, privacy, or other rights of a third party. This means if you provided us with documents or materials for your applications and those materials violate someone else’s rights, or if you defamed someone using our communication channels, you will cover any liabilities that result.
4. Misuse of Services / Fraud: Any misuse of our consultancy service, or fraud or misrepresentation committed by you. For instance, if you provide false information in your university or visa applications and a legal issue arises (such as a ban by immigration authorities or a lawsuit from a third party), you will be responsible for all consequences and you will protect Karm from involvement in those issues.
Under this indemnity, you agree to reimburse the Indemnified Parties on demand for any actual losses, costs, or expenses they incur as a result of any such claim(s). We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (at your expense), and you agree to cooperate with our defense of such claim. You will not settle any claim that affects an Indemnified Party or admits any fault or liability on the part of an Indemnified Party without our prior written consent.
This indemnification obligation will survive termination of your account or use of the Services and the termination or expiration of this Agreement. It is aimed at ensuring that if your actions cause harm or legal exposure to Karm, you will bear the responsibility, not the Company which was not at fault.
Severability
In the event that any provision of these Terms is determined by any competent legal authority to be invalid, unlawful, or unenforceable for any reason, that provision shall be deemed to be severed from this Agreement and the remaining provisions of these Terms shall continue in full force and effect. In such cases, the invalid or unenforceable provision will be modified and interpreted to accomplish the objectives of the original provision to the fullest extent permitted by law (for example, by replacing it with a valid provision that most closely matches the intent of the original).
If such modification is not possible, the offending provision will be removed, but all other provisions will remain valid and enforceable. The failure of Karm to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing. Any waiver of any provision of these Terms in a particular instance shall not constitute a waiver of such provision in any other instance or a waiver of any other provision.
This Severability clause ensures that the integrity and enforceability of this Agreement are maintained even if part of it is struck down or amended by a court or regulatory authority.
Governing Law
These Terms and any dispute or claim arising out of or in connection with these Terms, the Website, or the Services (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. In particular, this Agreement is subject to all applicable Indian statutes and regulations that apply to the provision of online services and consultancy services, which may include (as relevant) the Indian Contract Act, the Information Technology Act 2000 (and its amendments), the Consumer Protection Act 2019 (for consumer-related issues), the Digital Personal Data Protection Act 2023 (for data protection matters), and other local laws of India.
By using our Services, you expressly agree that the laws of India will govern any disputes. Subject to the Dispute Resolution (Arbitration) clause below, you also agree to submit to the exclusive jurisdiction of the courts located in Vadodara, Gujarat, India for the resolution of any legal action (other than arbitration) or proceedings arising out of or related to these Terms or your use of the Services. This means that if for any reason a dispute is deemed not subject to arbitration or if court intervention is required (for example, to enforce an arbitration award or to grant an interim injunction), such matters shall be brought in the appropriate courts of Vadodara, and you waive any objection to the venue of such courts.
Please note that, if you use the Services from outside India, you are still responsible for compliance with local laws, but the governing law for this Agreement remains Indian law. We do not submit to the laws of any other country with respect to the terms governing our relationship with users, to the extent such choice of law is enforceable.
This Governing Law section will remain in effect even if you terminate your use of the Website or Services.
Dispute Resolution (Arbitration)
We hope to resolve any concerns or issues you might have through our customer support and dialogue. However, if a dispute does arise between you and Karm in connection with these Terms or your use of the Website or Services, we encourage you to first contact us directly to seek an amicable resolution. In the event an amicable resolution is not achieved, the following arbitration clause will apply to resolve the dispute in a binding manner:
Arbitration Agreement: All disputes, controversies, or claims arising out of or relating to these Terms, or the breach, termination, interpretation, or validity thereof, or to the use of the Website or Services (collectively, “Disputes”), shall be finally resolved by arbitration in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996 (and any amendments thereto). Arbitration is a private dispute resolution process where a dispute is submitted to a neutral arbitrator (instead of a judge) who renders a decision.
Arbitration Procedure: The arbitration shall be conducted by a sole arbitrator. Unless otherwise mutually agreed between the parties, the sole arbitrator shall be appointed by the Company. (If you prefer a different appointment method, you may propose a mutually acceptable arbitrator, and we will consider it in good faith. However, in absence of agreement on an arbitrator within a reasonable time, the Company’s appointment shall prevail.) The arbitrator will be a neutral and independent third party with relevant legal or industry experience.
Location and Language: The arbitration proceedings shall take place in Vadodara, Gujarat, India, which shall be the seat and venue of arbitration. The arbitration shall be conducted in the English language, and any documents or evidence that are not in English shall be submitted along with an English translation.
Governing Law of Arbitration: The arbitrator shall apply the laws of India (as specified in the Governing Law section above) to the dispute. The arbitrator is also bound to respect the terms of this Agreement and will interpret and enforce the Terms in accordance with Indian law and the intent of the parties as reflected herein.
Arbitration Process and Rules: The arbitration shall be conducted in an expedited and confidential manner. The arbitrator may adopt procedures necessary to complete the arbitration in a timely way, including limiting discovery or holding hearings via video/teleconference if appropriate. Unless the parties agree otherwise, the arbitrator shall follow the Arbitration and Conciliation Act, 1996 and applicable rules for conducting proceedings and admitting evidence. Both parties will have the opportunity to present their case, submit evidence, and make arguments. The decision of the arbitrator (the “award”) will be in writing and will state the reasons for the award.
Final and Binding Award: The arbitrator’s award shall be final and binding on both you and Karm. The award may include an allocation of costs, fees, and expenses of the arbitration (including reasonable attorney’s fees) to the prevailing party, at the arbitrator’s discretion. Once an award is issued, either party may apply to a court of competent jurisdiction (e.g., courts in Vadodara) for enforcement of the award. Except as provided for judicial review under Indian law, neither party shall have the right to litigate that dispute in court or to appeal the arbitrator’s decision in court.
Exceptions – Small Claims and Injunctive Relief: Notwithstanding the above, if the dispute qualifies for resolution in a small-claims court or equivalent (and does not require formal arbitration), either party may choose to pursue resolution through such small-claims process in Vadodara, as long as the matter remains in that court and on an individual (non-class) basis. Additionally, both you and Karm retain the right to seek injunctive or equitable relief from a court of competent jurisdiction in Vadodara to prevent actual or threatened infringement, misuse, or violation of a party’s copyrights, trademarks, trade secrets, or other intellectual property rights, or for breaches of confidentiality. Seeking such interim relief in court will not be deemed a waiver of the right to arbitrate on the merits of the dispute.
No Class Arbitration: You and Karm agree that any arbitration (or court proceeding) will be conducted solely on an individual basis and not on a class, collective, consolidated, or representative basis. This means that you waive any right to have any dispute heard as a class action or to participate in a class action against Karm brought by others. The arbitrator shall have no authority to consolidate or join the claims of different individuals into one proceeding, nor to hear any arbitration as a class action. Each dispute will be resolved only on an individual basis and the arbitrator may award relief (including injunctive relief, monetary damages, and other remedies) only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.
By agreeing to these Terms, you acknowledge that you are giving up the right to litigate disputes in court before a judge or jury, and instead you are accepting the use of arbitration as the sole dispute resolution mechanism (subject to the noted exceptions). You also acknowledge the waiver of class action rights, meaning you cannot bring or participate in a class or representative proceeding against us.
This arbitration clause shall survive termination or expiration of these Terms and/or your relationship with Karm.
Modification of Terms
Karm reserves the right to change, amend, or update these Terms and Conditions at any time at our sole discretion. As our business evolves and as laws or regulations change, we may need to make modifications to ensure that our Terms remain accurate and enforceable. When we make changes, we will:
Post the Updated Terms: Any modifications to the Terms will be posted on this page (or the relevant section of the Website). We will update the “Last Updated” date at the bottom of this document to reflect the effective date of the new Terms.
Inform Users of Significant Changes: If the changes are material or significantly affect your rights or obligations, we will take reasonable steps to inform you, such as by posting a prominent notice on our Website or, if appropriate, by contacting you via email (if you have provided us with your email address and are an active user of our Services). However, it remains your responsibility to review the Terms periodically for any changes. We encourage you to check this page whenever you use the Website to see if any updates have been made.
Effective Date: Changes to the Terms will become effective as of the date they are posted, unless a later date is specified. Once effective, the updated Terms will apply to your use of the Website and Services going forward. If you continue to use the Website or Services after any changes to the Terms have been posted, it constitutes your acceptance of the updated Terms.
If you do not agree with any amended Terms, you should stop using our Website and Services immediately. You may also contact us with any questions or concerns about the changes. In cases of significant changes, if you are a registered user or client, and you object to the changes, you may need to cease use of the Service or possibly terminate any service agreement (subject to any applicable refund or termination terms in a separate engagement contract, if one exists).
Please note that no modification of these Terms by any party other than Karm will be binding unless expressly agreed to in writing by an authorized representative of Karm. For example, any attempt by a user to alter the Terms through communications (email or otherwise) will not be effective.
In summary, we may revise these Terms as needed, and such revisions will govern going forward. Your continued use of the Website/Services indicates acceptance of any updated Terms.
Last updated: April 2025
Contact Us
Thank you for reading these Terms and Conditions. We value your trust in Karm International Pvt. Ltd. and look forward to assisting you with your education and visa consulting needs under these guidelines. Your compliance with these Terms helps us maintain a safe and effective platform for all users.
If you have any questions, concerns, or comments about these Terms and Conditions, or if you need to reach us for any reason (including to exercise any of your rights or to report any issues):
Karm International Pvt. Ltd. (Karm Consultancy)
Email: info@karm.in
Mailing Address: Vadodara, Gujarat, India (You can direct correspondence to our corporate office in Vadodara; specific address details can be found on our Website’s contact page or by request).
You can contact us for support regarding the use of the Website, inquiries about our Services, or for clarification of these Terms. We will make our best effort to respond to legitimate inquiries in a timely manner.
If you have a complaint or grievance related to personal data or privacy, you may specifically address it to our Grievance Officer or Data Protection Officer at the above contact email, with the subject line “Data Privacy Grievance”. We will acknowledge and redress grievances related to personal data within the timeframes required by law.
By contacting us, you agree that we may use the contact information you provide to respond to you. All communications will be handled in accordance with our Privacy Policy.